Terms and Conditions

These service terms explain the main rules that apply when you access and use the Shazam Casino website, create or use a player account, play games, make deposits or withdrawals, and participate in promotions or bonus offers.

By visiting the site, registering an account, or using any of our services, you confirm that you have read and understood these conditions of use and that you agree to follow them. The goal of this page is to set clear expectations and help both you and Shazam Casino operate fairly, safely, and responsibly.

Eligibility: Who Can Use Shazam Casino

Shazam Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and in any case not under 18).
• Ensure that online gambling is legal where you are located and that you are allowed to use our services under local rules.
• Understand that we may restrict or block access in certain countries or regions, or limit specific games, payment methods, or promotions based on regulatory, risk, or operational requirements.

If you are not eligible, you must not register or use the services.

Signing Up: Account Registration Rules That Protect Players

When you create an account, you agree to provide accurate, complete, and up-to-date information. This includes your name, date of birth, address, email, phone number, and any other details requested during registration or later verification.

To keep gameplay fair and prevent misuse:

• Your account must be registered in your own legal name.
• You may only open and use the number of accounts permitted by Shazam Casino. In most cases, this means one account per person, household, device, and payment method, unless we approve otherwise.
• You must not register on behalf of someone else or allow anyone else to register on your behalf.

We may refuse, suspend, or close accounts where we reasonably believe registration details are false, misleading, incomplete, or connected to prohibited behavior.

Verification Checks: Identity, Age, and Payment Ownership

To protect players and meet legal and security standards, Shazam Casino may request verification at any time. This can happen during registration, before a withdrawal, when account activity changes, or when risk checks are triggered.

Verification may include requests for documents or information such as:

• Proof of identity (for example, a government-issued ID)
• Proof of address (for example, a recent utility bill or statement)
• Proof of payment method ownership (for example, a card photo with sensitive details hidden, or wallet ownership evidence)
• Additional information needed to confirm age, eligibility, or account security

If verification is incomplete, we may limit certain features (such as withdrawals or bonus conversions) until checks are finished. We aim to handle verification requests in a reasonable, privacy-conscious way.

Your Account, Your Responsibility: Secure Access and Fair Use

You are responsible for keeping your login details confidential. Any activity carried out through your account will be treated as authorized by you, unless we determine there has been a security breach outside your control.

Your account is personal. You must not:

• Share, transfer, sell, or gift your account
• Use the account on behalf of another person
• Allow anyone else to place bets, claim bonuses, or handle payments through your profile

If you think your account has been accessed without permission, contact us as soon as possible so we can help secure it.

Payments Made Clear: Deposits, Withdrawals, and Account Balances

Shazam Casino supports a range of payment methods, which may include Visa, MasterCard, American Express, Bank Wire Transfer, Interac, Neosurf, PayPal, and selected cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Dogecoin (DOGE), Ripple (XRP), Solana, and Cardano (ADA). Availability can vary by country, banking rules, and internal risk controls.

Key points to understand:

• Minimum and maximum transaction limits may apply depending on method and account status.
• Processing times can differ by payment method, verification status, and operational checks.
• Withdrawal requests may be reviewed before approval. This can include checks for account security, bonus completion, payment ownership, and gameplay integrity.
• We may apply reasonable checks to prevent fraud, chargeback abuse, or unauthorized transactions.
• Where possible and appropriate, withdrawals are processed back to the original deposit method. Some methods may not support withdrawals, in which case an alternative method may be used.

Balances displayed on the site are intended to be accurate, but may occasionally be impacted by delays or technical issues. If you believe your balance is incorrect, contact support promptly so we can review it.

Bonus Rules That Matter: Promotions, Free Spins, and Cashout Limits

Promotions and bonus offers at Shazam Casino may be subject to additional bonus terms tied to the specific offer. Always review the promotion details before opting in, including eligibility, wagering requirements, time limits, game contributions, bet limits, and any cashout caps.

Common bonus conditions may include:

• Promo code entry requirements (many offers require the code to be entered in the cashier before deposit)
• Wagering requirements (for example, a multiplier that must be met before bonus funds become withdrawable)
• Time limits (welcome offers commonly have a 30-day completion window)
• Game restrictions (some progressives or selected titles may be excluded)
• Maximum bet rules while a bonus is active (for example, a $10 maximum bet per spin)
• Withdrawal or conversion limits (for example, welcome bonus winnings may be limited to 20x the deposit, and no-deposit winnings may be capped)

Bonus funds are generally “sticky,” meaning bonus money is not withdrawable until wagering is completed and all relevant conditions are met. If a bonus is misapplied or claimed in error, we may correct it and adjust balances in a fair way.

Some promotions may not be available in certain locations. For example, certain offers may exclude players located in Israel, the Netherlands, the Russian Federation, or Ukraine.

If there is a conflict between these service terms and the specific promotion terms, the promotion terms will apply for that offer.

For details on current promotions, see our /bonus-terms page.

Game Access and Platform Availability: What You Can Expect

We work to provide a stable, enjoyable service, but we cannot promise that the website or games will always be available without interruption.

Availability can be affected by factors such as:

• Your device, browser, or connection quality
• Scheduled maintenance and updates
• Game provider updates or removals
• Location-based restrictions
• Technical faults or unexpected outages

We may add, remove, suspend, or limit games, promotions, features, or site functions at any time. This helps us manage quality, compliance, and security, and it may occur without prior notice.

Fair Play Standards: What’s Not Allowed

Shazam Casino is built for genuine play. You agree not to use the platform for unlawful purposes or in ways that undermine fairness, security, or the intended use of the services.

Prohibited behavior includes, for example:

• Fraud, stolen payment methods, or unauthorized deposits
• Collusion with other players or coordinated play intended to exploit the platform
• Chargeback abuse or attempts to reverse legitimate deposits after play
• Bonus abuse, including creating multiple accounts or using patterns designed to exploit promotions outside their intended purpose
• Providing false information or using someone else’s identity
• Attempting to manipulate games, odds, results, or platform systems
• Using bots, scripts, automation tools, VPN/proxy use where it breaches our rules or controls, or any unauthorized software that interferes with normal gameplay
• Allowing someone else to access or use your account

If you are unsure whether an activity is allowed, contact support before proceeding.

When We May Intervene: Restrictions, Holds, and Account Closure

We aim to resolve issues in a balanced way. However, to protect players and the platform, Shazam Casino may take reasonable action when we believe rules have been broken, verification is incomplete, or there is evidence of misuse or security risk.

Actions may include:

• Limiting access to certain games or payment methods
• Suspending or removing bonus eligibility or promotional benefits
• Placing transactions or withdrawals on hold while checks are completed
• Freezing an account temporarily during an investigation
• Closing an account in serious or repeated cases

Where appropriate, we may request additional information so we can complete our review and reach a fair outcome.

Mistakes and Technical Problems: How Errors Are Handled

From time to time, errors can occur. This may include display issues, incorrect balances, game malfunctions, interrupted sessions, or promotions being credited incorrectly.

If an error happens, Shazam Casino reserves the right to:

• Correct obvious mistakes (including pricing, bonus credits, or balance display errors)
• Void or adjust bets or results affected by a malfunction where it is reasonable to do so
• Restore account balances to reflect the outcome that would have applied without the error, when possible

We will aim to handle technical issues in a practical, fair way, and we encourage you to report suspected problems promptly.

Responsible Gaming: Keeping Play Safe

Gambling should be treated as entertainment, not a way to make money or recover losses. If playing stops feeling fun, take a break and seek support.

Shazam Casino may offer responsible gaming tools, which can include deposit limits, session limits, cooling-off options, or self-exclusion features depending on availability. You can also review guidance and support resources on our /responsible-gaming page.

Site Content and Ownership: Intellectual Property

The website content and materials - including design, branding, logos, text, graphics, and software elements - are owned by Shazam Casino or used under license.

You may use the site for personal, lawful entertainment purposes only. You must not copy, reproduce, republish, distribute, or commercially exploit any part of the platform without prior written permission, unless allowed by applicable law.

Third-Party Providers and Linked Services

Some parts of the service may be provided by third parties, including game studios, payment processors, verification services, and technical partners. These providers may have their own operational limits, availability constraints, and service interruptions.

Shazam Casino is not responsible for downtime or issues caused solely by third-party systems, though we will make reasonable efforts to support you and investigate reports where our platform is impacted.

The site may also contain links to external services or resources. If you follow third-party links, you do so at your own discretion, and those sites will have their own terms and policies.

Liability Limits: A Fair Summary

Shazam Casino works to provide a reliable service, but we are not responsible for losses or damages caused by circumstances beyond our reasonable control, including:

• Internet or device failures, browser incompatibility, or user configuration issues
• Service interruptions, maintenance, or technical delays
• Third-party outages (such as payment networks or game providers)
• Force majeure events (such as major infrastructure failures or natural events)
• Misuse of the platform or breach of these service terms

Nothing in this section limits rights that cannot be limited under applicable law.

No Promises of Constant Availability

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability of every feature, or error-free operation at all times.

Updates to These Site Terms

We may update these conditions of use from time to time to reflect changes in services, legal requirements, security practices, or operational needs.

The most recent version published on the website applies from the date it is posted, unless we state otherwise. We recommend checking this page periodically so you stay aware of any updates.

Other Policies You May Need to Review

These service terms work alongside other site policies that also apply to your use of Shazam Casino, including:

• /privacy-policy
• /cookie-policy
• /aml-kyc-policy
• Bonus-specific rules published on the promotion itself and on /bonus-terms
• Responsible play information on /responsible-gaming

If there is a conflict between a specific policy and these service terms, the more specific policy typically applies to that topic.

Contact Shazam Casino Support

If you have questions about these service terms, your account, payments, or promotions, you can reach our support team through the official channels:

• Email: support@shazamcasino.com
• Phone: +1-888-3352-368
• Live chat: available on the website
• FAQ: available on the website

Using Shazam Casino means following the platform rules described above. These standards are here to protect players, keep gameplay fair, and make sure the service operates in a clear, responsible way. Continued access to and use of the site confirms your acceptance of the latest version posted here.