Support
At Shazam Casino, we believe that exceptional player support is the foundation of an enjoyable gaming experience. Our dedicated team of support specialists is ready to assist you with any questions or concerns you might have, any time of day or night.
Multiple Ways to Reach Us
We offer several convenient options to connect with our support team:
Live Chat: For immediate assistance, our live chat feature connects you with a support agent in seconds. Available 24 hours a day, 7 days a week, this is the fastest way to resolve your questions.
Email Support: Send your inquiries to support@shazamcasino.com and receive a detailed response within 24 hours, typically much sooner.
Phone Support: Prefer speaking with someone directly? Call us at 1-888-335-2368 for personalized assistance from our friendly support team.
Quick Response Times
We understand that when you need help, waiting isn't an option. That's why we maintain:
- Instant connection with live chat (average wait time under 60 seconds)
- Email responses within 24 hours (usually within 4-6 hours)
- Immediate phone support with minimal hold times
Expert Assistance for All Your Needs
Our highly trained support team can help with:
- Account management questions
- Deposit and withdrawal assistance
- Bonus and promotion clarification
- Game rules and technical support
- Responsible gaming resources
Each team member undergoes comprehensive training to ensure they can handle inquiries about our extensive game selection from providers like Betsoft, Dragon Gaming, and Nucleus Gaming, as well as all our payment methods including Bitcoin, Ethereum, Visa, and more.
Self-Help Resources
For quick answers to common questions, our comprehensive FAQ section provides instant solutions to many typical inquiries. This resource is constantly updated based on player feedback to ensure you can find information quickly and easily.
Your Satisfaction Is Our Priority
Whether you're experiencing a technical issue, have questions about your recent Bitcoin transaction, or need clarification on your Welcome Bonus with 250% match and 100 Free Spins on Bubble Bubble 2 Slots, our support team is committed to finding a solution that leaves you completely satisfied.
We view every support interaction as an opportunity to exceed your expectations and enhance your gaming experience at Shazam Casino.
Secure and Confidential Support
Rest assured that all communications with our support team are handled with the utmost confidentiality. Your personal and financial information remains secure, and our agents are trained to verify your identity through appropriate security measures before discussing sensitive account details.
Remember, we're always here to help make your Shazam Casino experience exceptional!